Monday, December 15, 2008

MY REVIEW -- DENVER MARRIOTT CITY CENTER HOTEL

1701 California St.
Denver, CO 80202
(303) 297-1300

It has been at least 5 years since I've stayed here. The hotel has not changed a bit, with clean and good facilities.

Check-in areas is quite small but nicely designed, with no counters but more like standing stations, which makes the interaction between Front Desk personnel and the guests more personal. There is a Starbucks Coffee counter located in the lobby and below, in the basement, there is a full bar as well as a restaurant. The check-in process was fast, yet friendly. Newspapers, a guide to Denver as well as coupons for a free drink at Rock Bottoms Bar (review available) are available at the Concierge's Desk.

The rooms are quite nice, comfortable and clean. The décor is quite good with a reading chair, desk, coffee maker and regular amenities such as Bath and Body Works shampoo, conditioner, soap and body lotion. The bed, typical of the Marriott chain, is quite good and comfortable. Our view was the office building across the mall (just a few feet away from the hotel). We did not have much of sunlight to start with. In addition, we had to keep the curtains closed most of the time for privacy, which made the room even darker.

Television is LG digital with great clear HD pictures and a good selection of channels. However, the television is very low in the entertainment unit, which makes it very hard to watch if you are laying down in the bed or seated in the reading chair at the end of the room. The Management of this hotel should order the engineers to move the television to the top of the entertainment unit and/or hang in the wall, where it will be much easier to watch.

And for those of you who follow my reviews (or become a 'follower' today), do know that I hate when wireless is charged when most business or upper class hotels offer this amenity for free. A $9.95 charge is quite ridiculous.

The fitness facilities are quite nice with plenty of treadmills and life cycle machines in the "inside" portion of the gym. Most of the machines do have televisions and even a docking station for your Ipod. If you do have a movie or video on the Ipod, you can watch it on the machine's television screen. However, I did follow the instructions to use mine and it did not connect.

The weight lifting machines are located in the pool "outside" area so be weary of children running and splashing water while you are trying to get a workout. The pool is quite small to do any kind of laps; seems to be more for show. There is a whirlpool and unisex steam-room and sauna located in this area. Professional massages are available as well as showers and a dressing room area.

The checkout process was done via the television access so we did not have to deal with the front desk. The entire bill is available for you to see, check all the charges and, if there are no discrepancies, the bill is charged to your credit card and mailed to the address provided when checked-in.

We had a rental car and the cost of valet parking is $27.00. However, the cost of park yourself is $20.00. Think of the $7.00 as a convenience charge. Or go down a few blocks to another cheaper parking garage.

Final Verdict:

Location: 5.0 out of 5.0

Lobby/Reception Area: 4.0 out of 5.0

Staff friendliness/responsiveness: 4.5 / 5.0

Room Decor/Ambiance: 4.5 / 5.0

Room cleanliness: 5.0 / 5.0

Room Amenities: 4.5 / 5.0

Bed Comfort: 5.0 / 5.0

Check-in/out Speed: 5.0 out of 5.0

Room Price Value: 3.5 out of 5.0

Total Score: 41 / 45 ( 91 out of 100% or A Grade)

Final Comment: A nice hotel just a block away from the 16th Street Mall. Clean, well-decorated and comfortable beds make the room quite nice, as it is expected from a Marriott Hotel. Nice facilities, amenities and friendly staff. Just take quite a few points for television being too low and wireless charges... argh!

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